Kirori Mal College
(University of Delhi)
University of Delhi, Delhi-110007
(Phone No. - 011-7121 9084 : Email - principal@kmc.du.ac.in)
Print Date : 26-04-2025
1. Personal Profile
Title: Prof.   First Name: PUSHPENDER   Last Name: KUMAR img
Designation: PROFESSOR   Mobile No. 9213235831
Phone No. (Office)    Phone No. (Residence): ----------
Email: pkumar@kmc.du.ac.in   Webpage: Pksurya (google.com)
Facebook: ----------         Twitter: ----------
LinkedIn: https://www.linkedin.com/in/dr-pushpender-kumar-surya-75903568/         Instagram: ----------
Youtube: https://www.youtube.com/channel/UCaJuJ6_z8tRFimc6OBmTS0g         Research Gate Link: https://www.researchgate.net/profile/Pushpender-Kumar-3
Google Scholar Link: NA
Address: 16 B, Street no 6 NEW KRISHNA NAGAR DELHI - 110051
2. Educational Qualifications
Degree/ Certification Institution Year
Post Doc Alliant International University CA USA 2015
Ph.D Faculty of Management Studies University of Delhi 2011
Master of International Business Kurukshetra University 1999
Bachelor of Business Studies College of Business Studies University of delhi 1996
Bachelor of Business studies college of Business studies University of Delhi 1996
Master of International Business Kurukshtra university 1999
3. Career Profile & Administrative Assignments
Category Role/ Designation Department/ Committee Date From - To Remarks
CAREER PROFILE PROFESSOR COMMERCE KIRORI MAL COLLEGE, DELHI 21.May.2021 - Till date
CAREER PROFILE MEMBER PORTAL COMMITTEE KIRORI MAL COLLEGE, DELHI 01.Jul.2023 - 30.Jun.2024
CAREER PROFILE MEMBER ADVENTURE CLUB KIRORI MAL COLLEGE, DELHI 01.Jul.2023 - 30.Jun.2024
CAREER PROFILE MEMBER PROVIDENT FUND COMMITTEE KIRORI MAL COLLEGE, DELHI 01.Jul.2023 - 30.Jun.2023
ADMINISTRATIVE ASSIGNMENTS MEMBER IQAC SHAHEED SUKHDEV COLLEGE OF BUSINESS STUDIES, DELHI 15.Sep.2023 - Till date
CAREER PROFILE MEMBER OTHERS KIRORI MAL COLLEGE, DELHI 09.Nov.2023 - 26.Nov.2008 ICC- Internal complaint committee
ADMINISTRATIVE ASSIGNMENTS MEMBER PROVIDENT FUND COMMITTEE Kirori Mal college 01.Aug.2023 - 30.Jun.2024
ADMINISTRATIVE ASSIGNMENTS MEMBER HOSTEL ADMISSION COMMITTEE Kirori Mal college 01.Jul.2023 - 30.Jun.2024
CAREER PROFILE VISITING PROFESSOR ALL DEPARTMENT Department of Finance and Business Economics 15.Jul.2024 - 30.Nov.2024 Has taught as Guest Faculty "Marketing Research Course to MBA (Business Economics) University of Delhi, South campus
4. Other Profiles
Other Profile Name/ Description
AREAS OF INTEREST/ SPECIALIZATION

Research Methodology, Case study, Marketing, Entrepreneurship

MOOCS/ SWAYAM-NPTEL/ OTHER ONLINE COURSES COMPLETED WITH CERTIFICATION

Online course - Faculty Development Programme Module - IV measurement Model Analysis May - July 2022 20 hours duration part of Advanced certificate programee in Academic Research on Data Analysis organized by Indian Institute of Management Kozhikode. 

CONTRIBUTION TOWARDS DEVELOPMENT OF E-CONTENTS/ MOOCS

Design E-content for SOL, University of Delhi for MBA and M.com courses. 

Lesson - 1 Hypothesis design and testing 

FACULTY DEVELOPMENT PROGRAM (FDP) ORGANIZED

Coordinated ATAL Online Faculty Development Program on " Design thinking from Oct 26, 2020, to Oct 30, 2020, under All India Council for Technical Education.

FACULTY DEVELOPMENT PROGRAM (FDP) ORGANIZED

Jt. Convener, One Week FDP on Design Thinking and Innovation from Sept 11 - 18, 2023, organized by UDHMODYA Foundation - University of Delhi, and IoE, University of Delhi and Samarth Bharath, in association with Mahatma Hansraj Faculty Development Centre - Hansraj College, University of Delhi. Venue: Room No. 313, 3rd floor, Maharishi Kanad Bhawan, North Campus, University of Delhi. 

FACULTY DEVELOPMENT PROGRAM (FDP) ORGANIZED

Convener of one week (online) interdisciplinary FDP on "Financial Literacy & Wealth Management from oct 16-21, 2023 organized by Kirori Mal College, University of Delhi in collaboration with Hansraj Malaviya Mission Teacher Training Centre, Hansraj College, University of Delhi.

AWARDS AND DISTINCTIONS

UGC-HRDC, Guru Ghasidas Vishwavidyalaya, Bilaspur (CG) Feedback of Resource Persons (Year 2023-24) Refresher Course on Emerging technology in Academic Accreditation & Ranking

FACULTY DEVELOPMENT PROGRAM (FDP) ORGANIZED

Design thinking FDP one week at University of Delhi for faculty members from Sep 11, 2023

OTHERS

Paper setting 

B.com H Sem - V principles of Marketing - 22411501 Dec 2023 CBCS mode

OTHERS

Paper setting- Marketing Research

Course: MBE - III semester Department of Business Economics and Finance south campus

duration Sep to Dec 2024

Paper code: 424802306

5. Research Guidance
Year Guide For Title of the Dissertation/ Thesis Scholar Name Status
2022 Ph. D. IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) ON CUSTOMER LOYALTY IN RELATION TO CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION IN THE BANKING INDUSTRY Anupreet Kaur Mokha Awarded
2023 Ph. D. public finance Ashmeet kaur Pursuing
2027 Ph. D. Impact of Digital Marketing on MSMEs Vipin Kumar Pursuing
6. Research Projects
Year Title of Project Sponsorship Agency Duration Amount Sanctioned Date of Sanction
2022 Assessing the impact of Pandit Madan Mohan Malviya National Mission on Teachers and Training (PMMMNMTT) scheme with special reference to Faculty Development Centre on teaching-learning skill of teachers in rural India. ICSSR 1 year 6 months 350000 21.Mar.2022
2019 The socio-economic impact of Pradhan Mantri Mudra Yojna on women empoerment in India. ICSSR 12 months 400000 18.Nov.2019
2024 Strategy for higher attrition rates among non-supervisory staff' level due to digitalization in Banking, financial services and insurance (BFSI) Institute of Eminence University of Delhi 12 months 400000 30.May.2024
7. Publications
Category Publication Name Title Name of Author Reference Link/
DOI Link
Publication
(Month-Year)
JOURNAL PAPER
(International)
Examining the interconnections between E-CRM, customer experience, customer satisfaction and customer loyalty: A mediation approach Journal of Electronic Commerce in Organizations (JECO) Pushpender kumar & Anupreet kaur Mokha
(Joint Author)
10.4018/JECO.292474 April
2022
JOURNAL PAPER
(International)
Using the technology acceptance model (TAM) in understanding customers’ behavioural intention to use E-CRM: Evidence from the Banking Industry. Benchmarking: An International Journal Kumar, P., Mokha, A. K., & Pattnaik, S. C.
(Joint Author)
DOI 10.1108/BIJ-10-2020-0528 May
2022
JOURNAL PAPER
(International)
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction International Journal of Electronic Customer Relationship Management Vol. 14, No. 2 Dr. Pushpender Kumar, Dr. Anupreet Kaur Mokha
(Joint Author)
https://doi.org/10.1504/IJECRM.2024.138642 May
2024
JOURNAL PAPER
(National)
Understanding Digital Financial Literacy And Its Role In Financial Behaviour And Financial Well-Being JIM QUEST : Journal of Management and Technology Prof. Pushpender Kumar & Dr. Ashmeet Kaur
(Joint Author)
https://jaipuriamba.edu.in/wp-content/uploads/2024/09/JIM-Quest-Jan-June-2024-Final-Issue.pdf June
2024
JOURNAL PAPER
(National)
Exim Policy and Make in India: Analysing the synergy and policy conflicts The Indian Economic Journal Dr. Pushpender Kumar
(Joint Author)
https://www.researchgate.net/publication/387559934_Exim_Policy_and_Make_in_India_Analyzing_the_Synergy_and_Policy_Conflicts#fullTextFileContent December
2024
JOURNAL PAPER
(National)
A study of Merger and Acquisition of Indian Banks with special reference to Canara Bank. The Indian Economic Journal Dr. Pushpender Kumar
(Joint Author)
https://www.researchgate.net/publication/387559584_A_Study_of_Merger_and_Acquisition_of_Indian_Banks_with_Special_Reference_to_Canara_Bank#fullTextFileContent December
2024
JOURNAL PAPER
(National)
E-CRM Dynamics: Exploring the Pathways to Customer Loyalty via Moderated-mediation Analysis JIM Quest Prof. Pushpender Kumar & Dr. Anupreet Kaur Mokha
(Joint Author)
https://jaipuriamba.edu.in/wp-content/uploads/2025/01/JIM-QUEST-VOL-20-Issue-No.-2-JUL-DEC-24.pdf December
2024
JOURNAL PAPER
(National)
Impact of professional development program of Teacherseaching learning skills of Bihar journal of Public adminstration Pushpender kumar Dr Anshu, Anupreet kaur Mokha
(Joint Author)
http://www.iipabiharbranch.org/upload/BJPA%20Vol%20XXI%20No.%202%20Jul-Dec%202024.pdf December
2024
JOURNAL PAPER
(International)
Teachers' perception of online teaching and its effects on learning outcome during Covid-19: an India based mixed method study JOURNAL OF E-LEARNING AND KNOWLEDGE SOCIETY Vol. 18, No. 2 (2022), pp. 11-21 Jaswinder kumar Pushpender kumar
(Joint Author)
https://doi.org/10.20368/1971-8829/1135450 June
2022
8. Books
Category Book Name Title Name of Author ISSN/ ISBN Number
BOOK
(National)
Business Research Methods and Analytics Pushpender Kumar & Sumit Kumar Sharma
(Joint Author)
Taxmann Publication New Delhi 9789390712717
BOOK
(National)
Edited book on Digitalization of Indian Economy - An engine of Sustainable Growth Pushpender Kumar & Rajeev kumar Agarwal
(Joint Author)
Manish publications New Delhi 110090 987-81-938046-3-6
BOOK
(National)
Electronic Customer Relationship Management Electronic Customer Relationship Management Impact on Customer Loyalty in the Banking Industry Prof. Pushpender Kumar and Dr. Anupreet kaur mokha
(Joint Author)
Writers Choice Publications Pvt. Ltd E-71, Ground Floor, Street No. 3, Rama Park Road, Mohan Garden, New Delhi-110059 Website: writerschoice.in E-mail: info@writerschoice.in . : 978-81-967373-6-8
BOOK
(University)
Research Methodology Prof. Pushpender Kumar
(Sole Author)
Pandit sunderlal Sharma Open University, chattisgarh 978-93-9357-78-1
9. Faculty Achievements
Year Category of Achievement Role National/ International etc. Name Date From-To
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National 2-Week Refresher Course in Economics Commerce & Managements from 07th November to 21st November, 2023 15.Nov.2023 - 15.Nov.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National Interdisciplinary Refresher Course on “Advancing Research Methodology In Social Sciences 16.Nov.2023 - 16.Nov.2023
2023 FACULTY DEVELOPMENT PROGRAM ATTENDED PARTICIPANT National Data analytics for business 04.Aug.2023 - 17.Aug.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED PROFESSOR National National conference on Public Administration and citizen centric governance: Priorities, Policies and strategies 23.Nov.2023 - 24.Nov.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National Refresher Course on Emerging technology in Academic Accreditation & Ranking organized by UGC-Human Resource Development Centre (HRDC) of Guru Ghasidas Vishwavidyalaya, Bilaspur (C.G.) from 09/10/2023 to 21/10/2023. 11.Oct.2023 - 11.Oct.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National online value added program on Writing Research Papers and Publication ethics. 11.Sep.2023 - 11.Sep.2023
2022 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National 55th Refresher Course in Economics to deliver a Lecture in 55th Refresher Course in Economics through online mode organized by HRDC-JNU: October 6, 2022 from 02.00 pm to 03.30 pm 06.Oct.2022 - 06.Oct.2022
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED PROFESSOR National one week FDP on Higher Education 12.Aug.2023 - 12.Aug.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON International Joint International conference on Re-Imagining Businesses: Leveraging technology & Green practices 18.Aug.2023 - 18.Aug.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National workshop on RM 27.Jun.2023 - 28.Jun.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National Two week Training programmes on Research Methodology in Social Sciences for Research Scholars/Faculty Members Dec 5 to 17, 2023 14.Dec.2023 - 14.Dec.2023
2023 FACULTY DEVELOPMENT PROGRAM ATTENDED PARTICIPANT National online faculty development program in Pedagogy and research methods 22.Jun.2020 - 28.Jul.2020
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON College workshop on innovation and creativity in Business and management practices 13.Dec.2023 - 13.Dec.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National National conference on National policy 2020: Perspectives, challenges and way forward 03.Nov.2023 - 04.Nov.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON University Social skills for self development at workplace as part of one-week skill enhancement program for non-teaching staff of university of Delhi 03.Oct.2023 - 03.Oct.2023
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National Refresher Course on Emerging technology in Academic Accreditation & Ranking organized by UGC-Human Resource Development Centre (HRDC) of Guru Ghasidas Vishwavidyalaya, Bilaspur (C.G.) from 09/10/2023 to 21/10/2023. 11.Oct.2023 - 11.Oct.2023
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON University "Inovation and Creativity in Business Practices'" in our Post Graduate Diploma Program from 6:00 pm to 7:00 pm. 11.Jan.2024 - 11.Jan.2024
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National f 2-Week Refresher Course in Economics Commerce & Managements from 07th November to 21st November, 2023 organised by the UGC-Human Resource Development Centre, Jamia Millia Islamia, New Delhi. 15.Nov.2023 - 15.Dec.2023
2024 SEMINAR ATTENDED PARTICIPANT National National Seminar on Indian Knowledge system in Education: The way forward 11.Jan.2024 - 11.Jan.2024
2024 SEMINAR ATTENDED CHAIRMAN National National Seminar on Indian Knowledge system in Education: The way forward 11.Jan.2024 - 11.Jan.2024
2023 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON International Two Days International Multidisciplinary Seminar Blended mode on Relevance of Sanatan Economic Thought in Present Context 14.Mar.2024 - 15.Mar.2024
2024 SEMINAR ATTENDED PARTICIPANT International A Day Long International Conference to Celebrate Africa Day 2024 31.May.2024 - 31.May.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED JURY MEMBER National 4th Case Writing Competition & Conference 2024 16.Sep.2024 - 16.Sep.2024
2024 SEMINAR ATTENDED SPEAKER National National Seminar on Effectiveness of Skill Development in Empowering Youth 02.Mar.2024 - 02.Mar.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED INVITED SPEAKER College PROF. N. Krishnamoorthy Memorial Lecture 29.Jan.2024 - 29.Jan.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED CHAIRMAN International 3rd International Conference on Digital Transformation Towards sustainable Development in Future, Vision : Viksit Bharat @2027 08.Mar.2024 - 09.Mar.2024
2024 FACULTY INDUCTION PROGRAM ATTENDED RESOURCE PERSON National 7th Faculty Induction Program Jan 6 to Feb 4, 2024 23.Jan.2024 - 23.Jan.2024
2024 SEMINAR ATTENDED CHAIRMAN National National Seminar on Indian Knowledge System in Education 11.Jan.2024 - 12.Jan.2024
2024 SEMINAR ATTENDED PAPER PRESENTER National National seminar on Indian Knowledge System in Education : The way forward 11.Jan.2024 - 12.Jan.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED INVITED SPEAKER University Lecture on Innovation and creativity in business and Management 22.Feb.2024 - 22.Feb.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED RESOURCE PERSON University Short term Capacity Building programme on RM from March 11-16, 2024 14.Mar.2024 - 14.Mar.2024
2024 ONLINE CERTIFICATE COURSE/ TRAINING PROGRAMS ATTENDED RESOURCE PERSON National FDP on Basics of Research Methodology and issues in Plagiarism 23.Mar.2024 - 23.May.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED MEMBER National Two DAYS WORKSHOP on the role of dIGITALIZATION IN MSME creation and growth 12.Apr.2024 - 13.Apr.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED RESOURCE PERSON National Ten Days Research Methodology Course for M.Phil/Ph.d research scholars in social sciences 27.Jan.2024 - 27.Jan.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED CHAIRMAN International 2nd International Conference on emerging Technologies and sustainable Business Practices 28.Jun.2024 - 29.Jun.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON University Induction program 26.Jul.2024 - 27.Jul.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED RESOURCE PERSON National short term course in RM 07.Aug.2024 - 07.Aug.2024
2024 FACULTY DEVELOPMENT PROGRAM ATTENDED RESOURCE PERSON College FDP on NAAC Accreditation Essentials 06.Sep.2024 - 06.Sep.2024
2024 SEMINAR ATTENDED SPEAKER National Indo-pacific Region: Opportunities and Challenges 07.Sep.2024 - 07.Sep.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED INVITED SPEAKER University Induction Program 11.Sep.2024 - 11.Sep.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON College Guest lecture on unlocking the secret of Research methodology 20.Sep.2024 - 20.Sep.2024
2024 NATIONAL/ INTERNATIONAL FELLOWSHIPS (IOE, FRSC, etc.) ATTENDED RESOURCE PERSON National National Seminar on " SAMARTH BHARAT UDYOG 4.0- A Roadmap Towards India's Global Business Leadership " on 6th & 7th September 2024, sponsored by ICSSR 06.Sep.2024 - 06.Sep.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON University lecture on Use of AI in research 01.Oct.2024 - 01.Oct.2024
2024 NATIONAL/ INTERNATIONAL FELLOWSHIPS (IOE, FRSC, etc.) ATTENDED SPEAKER International International Seminar on Investment in Children's &Students' Development 24.Oct.2024 - 25.Oct.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National 10 days RM course in social sciences 13.Nov.2024 - 13.Nov.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED INVITED SPEAKER National National seminar on global south and role of India and impact on economy 25.Nov.2024 - 25.Nov.2024
2024 WORKSHOP/ SEMINAR/ CONFERENCE ATTENDED OTHERS International 4th International Conference on Global Innovations in Management and Social Sciences 29.Nov.2024 - 30.Nov.2024
2024 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National Two weeks - ICSSR - workshop on AI tools in Research Methodology at Gautam Budh University, Greater Noida 06.Dec.2024 - 06.Dec.2024
2024 FACULTY DEVELOPMENT PROGRAM ATTENDED RESOURCE PERSON National one week FDP on Advanced Tools & Techniques for RM at JIMS New Delhi 13.Dec.2024 - 13.Dec.2024
2025 INVITED LECTURES/ RESOURCE PERSON/ PAPER PRESENTATIONS ATTENDED RESOURCE PERSON National Ten Days Research Methodology Course in Social Sciences sponsored By ICSSR organized by Dept of Economics Central University of H.P. Dehra 03.Jan.2025 - 03.Jan.2025
 
 
Prof. PUSHPENDER KUMAR